Frequently Asked Questions
Everything you need to know about your Troll and Toad shopping experience.
How long does shipping take for my fashion items?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all clothing and accessories. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are the materials used in your apparel sustainable?
Troll and Toad is committed to ethical sourcing. Many of our collections feature organic cotton and recycled polyester; specific material details are listed on each item's description page.